Return & Refund Policy

Thank you for shopping at The Peach Tree (www.thepeachtree.in). We want to ensure that your shopping experience with us is enjoyable and hassle-free. Please read our Return and Refund Policy carefully to understand our guidelines for returns, exchanges, and refunds.

  • Returns and Exchanges: We accept returns and exchanges within 3 days from the date of delivery. If the products is damaged or broken (opening video is must)
  • The item must be unused, in its original condition, and in the original packaging.
  • Include all accessories, tags, labels, and any additional items that came with the product.
  • Ensure that the product is well-packed to avoid damage during return shipping.
  • Return and refund is only case of damage and defective product

Please note that certain items, such as personalized or perishable products, may not be eligible for return or exchange. Additionally, for hygiene reasons, certain products like opened paints, crayons, and color pencils cannot be returned unless they are damaged or defective.

  1. Returns Process: To initiate a return or exchange, please follow these steps:
  • Contact our customer support team at [insert contact information] within 3 days of receiving your order.
  • Provide the necessary details, including your order number, product information, and reason for return or exchange.
  • A Video recording of product opening is mandatory for return & refund
  • Our customer support team will guide you through the return process and provide you with the necessary instructions and shipping details.

Please note that the customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective/damaged product.

  1. Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate the refund to your original method of payment. The refund amount will include the cost of the returned item, excluding any shipping charges.

Please note that it may take some time for the refund to be processed and for the amount to reflect in your account, depending on your payment provider's policies.

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will guide you through the process of returning the item and provide a replacement or refund, depending on your preference and product availability.
  2. Cancellations: If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request; however, if the order has already been shipped, it cannot be cancelled.
  3. Customer Support: Our dedicated customer support team is here to assist you with any questions, concerns, or assistance you may need. Please reach out to us at thepeachtreeofficial@gmail.com , and we will be happy to help you.

Please note that this Return and Refund Policy applies only to purchases made through www.thepeachtree.in. For products purchased through other channels or third-party sellers, their respective return and refund policies will apply.

We reserve the right to amend this Return and Refund Policy at any time without prior notice. Any changes to the policy will be updated on our website.

Thank you for choosing The Peach Tree. We appreciate your support and are committed to ensuring your satisfaction with our products and services.

Last updated: 12 June 2023